Unit 50 Globe Industrial Estate Towers Road Grays RM17 6ST

PRIVACY POLICY

1. Introduction

AC Insulation Ltd (“we”, “us”, “our”) operates https://www.acinsulation.co.uk (the “Website”). We are committed to protecting and respecting your privacy and complying with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, share, and protect personal data you provide when using our Website.

Registered Office:
Unit 50, Globe Industrial Estate, Towers Road, Grays, RM17 6ST, United Kingdom
Email: acinsulation@hotmail.co.uk | Tel: 01375 399 331

2. Data We Collect

We may collect the following personal data:

  • Identity & Contact: Name, email address, phone number (via contact forms, enquiries).

  • Technical & Usage: IP address, browser type, device information, pages visited, referral data.

  • Marketing Data: Interactions with our marketing emails, campaigns, adverts, and analytics.

  • Third Party Data: Data may be obtained from advertising and analytics services (e.g., Google Analytics).

3. How We Collect Data

We collect personal data:

  • Directly from you when you fill out forms, contact us, or sign up for updates.

  • Automatically through cookies and tracking technologies on our Website (see our Cookie Policy).

  • From third parties (e.g., analytics providers, advertising platforms).

4. Purposes & Lawful Bases for Processing

We process personal data for:

  • Responding to enquiries and providing services.

  • Communicating with you (e.g., emails, quotes).

  • Analytics and Website improvement.

  • Marketing and advertising (where lawful consent has been obtained).

  • Legal and compliance obligations.

Lawful bases include your consent, performance of a contract, legitimate interests, and compliance with legal obligations.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to improve the Website, analyse usage, and support marketing activities like Google Ads and Analytics. Users must consent to non-essential cookies before they are placed. See our separate Cookie Policy for full details.

6. Use of Marketing Data

We may use your data for:

  • Email marketing (with consent).

  • Targeted online advertising (such as Google Ads, social media ads).

  • Measuring and analysing campaign performance.

You can opt out of marketing communications at any time by following unsubscribe instructions or contacting us.

7. Sharing Your Data

We may share data with:

  • Service providers (e.g., analytics, hosting, advertising platforms).

  • Legal or regulatory authorities where required.

  • Third parties in connection with business transfers or reorganisation.

8. Data Retention

We will retain personal data only as long as necessary for the purposes outlined, or as required by law.

9. Security

We implement appropriate technical and organisational measures to protect personal data.

10. Your Rights

Under UK GDPR, you have rights including:

  • Access to your data.

  • Rectification or erasure.

  • Restriction of processing.

  • Objection to direct marketing.

  • Data portability.

To exercise any rights, contact us at the details above.

11. Changes to this Policy

We may update this Privacy Policy. The latest version will always be posted on our Website.